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| EXECUTIVE SEMINAR SERIES >> | PRESS RELEASES >> | FEATURED CASE STUDY >> | ||||||||
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Driving the Next Wave of CRM Innovation Using Behavioral Analytics to Understand The Hearts and Minds of Your Customers. More >> |
eLoyalty Client, UnitedHealth Group, Receives Award for Behavioral Analytics Deployment eLoyalty client, UnitedHealth Group, received the CRM Excellence Award for achievement in sales, marketing, or customer service from Gartner, Inc., at the Gartner CRM Summit in Chicago. The recognition is based on UnitedHealth Group and eLoyalty's partnership in developing a new, cutting-edge call center technology application based on eLoyalty's Behavioral Analytics(TM), which vastly improves the customer service experience for health care consumers. More >> |
Cisco and eLoyalty Webcast: Unified Communications and Business Activity Monitoring The Highest Value Add from VoIP IP Communications and Business Activity Monitoring each have a lot in common. Born years ago, each is moving more toward mainstream adoption. When implemented separately, each capability can deliver value. However when integrated, extraordinary value and competitive differentiation can result. More >> |
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